Frequently Asked Questions
The Annual Outlet Sale is one of our most favorite events! The shopping. The savings. The selection. There's so much to love. But the very best part has to be YOU! We just love seeing you and can't wait to host you in our hometown. With a one-of-a-kind event like this, we know you might have questions. We did our best to answer the ones we hear most below. If you don't see just what you're looking for, please contact our Customer Service Department.
About the Sale
When is the Sale?
The 2023 Vera Bradley Annual Outlet Sale runs Wednesday, June 14 – Sunday, June 18. The first three days (Wednesday – Friday) are for Ticketed Sessions only. The last two days (Saturday and Sunday) are open and do not require a ticket.
Where is the Sale?
The Vera Bradley Annual Outlet Sale is held at the Allen County War Memorial Coliseum, located in our hometown of Fort Wayne, Indiana USA.
What products will be available?
Products available at the Sale are primarily retired and overstock items. One of the best parts of the Sale is seeing what surprises are in store! You’ll be able to shop row after row of thousands of fantastic finds — handbags, travel items, accessories — all at can’t-miss prices.
Do I have to purchase a ticket?
Tickets are required for the first three days of the Sale: Wednesday, June 14 – Friday, June 16. Tickets are NOT required for the last two days — Saturday, June 17 and Sunday, June 18. We do encourage shopping early for the best selection.
How do I purchase tickets?
Tickets will become available on Tuesday, March 28 and can be purchased at ticketmaster.com, authorized Ticketmaster locations and the Allen County War Memorial Coliseum Ticket Office located in Fort Wayne, Indiana USA.
How long do I get to shop at a Ticketed Session?
Ticketed Sessions (Wednesday – Friday) are 2.5 hours long. We encourage everyone to shop the main floor as long as possible, but everyone must be in line for checkout in time to be completely done shopping by the time the session ends.
Does my child need a ticket?
Children 14 years and older will need a ticket to attend a Ticketed Session.
How much does parking cost?
Parking in the General Lot for cars, vans, etc. is $8USD per vehicle (even on free admission days) with no in/out privileges. Parking for buses or RVs is $16USD. The Preferred Parking lot is $12USD per vehicle and is accessible from eastbound Coliseum Boulevard at the circle drive (east of the Paul Shaffer Drive traffic light). Cash only.
Are wheelchairs allowed inside the Annual Outlet Sale?
Anyone who has a medical need can use a wheelchair at the Sale.
Are strollers permitted at the Annual Outlet Sale?
Strollers are welcome when small children are riding in them, however, the Allen County War Memorial Coliseum prohibits carts from being brought into the venue.
Is food and water available?
Concessions are available to purchase at a few places inside the venue.
I lost something inside. Where should I look for it?
All found items are turned in to the Coliseum Administrative Office, located on the second floor of the Arena & Expo Center lobby. If you realize you’ve lost an item while still in the shopping area, please visit the Customer Service desk.
Payment & Returns
What forms of payment are accepted at the Annual Outlet Sale?
We will accept Visa, MasterCard, American Express, Discover and cash. Checks and Vera Bradley Gift Cards will not be accepted.
Can I use multiple discounts at the Sale?
Special discounts and offers for the Annual Outlet Sale cannot be combined.
Is there a shopping limit at the Annual Outlet Sale?
There is a $3,500USD limit per person. This is for the duration of the Annual Outlet Sale, not per day.
What is the return policy for items purchased at the Annual Outlet Sale?
All sales are final.
Should I expect long lines?
While we can accommodate a few thousand people in the shopping area at a time, when we have very high volumes of people attending the Annual Outlet Sale, there might be a short wait.
Will the shopping area be cleared between each session?
The shopping area is cleared Wednesday through Friday in between Ticketed Sessions. Therefore, we do ask that you be in line to check out by the conclusion of your allotted session time in order to make room for the next session and allow our team time to restock merchandise.
Will there be a place for me to sort through all of my finds while shopping?
There will be an area where you can stand and sort your merchandise. Fire Code prohibits sitting on the floor at any time. Please be prepared and wear comfortable shoes.
May I bring an empty shopping bag into the Sale?
You will be provided with a shopping bag to use while in the Sale. No outside shopping carts, bags, or rolling shopper totes are permitted.
How can I stay connected to the Annual Outlet Sale?
Keep checking this site and follow @verabradley with #vbas23 on Instagram and Facebook for up-to-the-minute details.
Can I get a tour of Vera Bradley?
We don't offer tours of our corporate offices, but we'd love you to drop by our hometown retail store at Jefferson Pointe.